Returns Policy
Location: Victoria, Australia
Effective Date: 3 June 2025
Returns for Defective Products
- We accept returns for defective products only.
- Products must be returned within 14 days of purchase.
- Proof of purchase (e.g., receipt or order confirmation) is required.
- Defective products will be inspected upon return.
- Approved returns will be replaced or refunded at our discretion.
Non-Defective Products
- Returns for non-defective products are not accepted.
How to Return a Defective Product
- Contact us at [insert contact email/phone] within 14 days of purchase.
- Provide proof of purchase and describe the defect.
- Return the product to Organix Canine Wellness Centre, [insert address], Victoria, Australia.
- Include your name, contact details, and proof of purchase with the return.
Consumer Rights
- This policy complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.
- You are entitled to a remedy (repair, replacement, or refund) for products that are faulty, not fit for purpose, or do not match the description.
Contact Us
For questions or to initiate a return, contact Organix Canine Wellness Centre at hello@organix.dog
*Note: Shipping costs for returns are the responsibility of the customer, unless
